We are totally committed to providing the highest quality service in everything we do. 

Our Consultant Psychologist Dr Waseem has a wealth of experience and knowledge gained over more than 33 years, working with literally thousands of clients on a 1:1 basis, and also delivering numerous workshops and presentations, both within the NHS and privately. 

On a customer service level, you can be sure that you will receive a very high standard, from the booking of your first appointment, through to the customer satisfaction questionnaire we ask all our valued clients to complete after their sessions.

We are always looking to further improve every aspect of our services, so please feel free to contact us with any comments or suggestions. All feedback is greatly appreciated.

We always aim to offer our valued clients their first appointment within a week of their initial request. If you do not see any available bookings within a week then please contact us and we will try and fit you in.

We understand and recognise that the sooner you can be seen, the sooner you will be back on the road to recovery.

The frequency of further sessions (if required) will be agreed between yourself and Dr Waseem, taking into account the optimum recovery time for your particular situation, and your personal preference and circumstances.

We take our clients right to privacy and confidentiality extremely seriously, and we strictly adhere to the Data Protection Act with regard to how we manage client information.

As all appointment bookings and payments are carried out online, it’s highly likely that the only person you will ever come into contact with is the consultant psychologist himself, Dr Waseem.

All client notes are anonymised using numbers not your name and securely stored. We do not share your information with any other 3rd party agency.

If you have any concerns whatsoever regarding privacy and confidentiality, please feel free to contact us.